Service Agreement

This Service Agreement (“Agreement”) governs the access and use of the cybersecurity and compliance solutions provided by Astraq Cyber Defence Pvt. Ltd. (“Astraq,” “we,” “our,” or “us”) to the client (“you,” “your,” or “Customer”).
By purchasing, subscribing to, or using Astraq’s services, you agree to the terms outlined below.

1. Scope of Services

Astraq provides cybersecurity solutions including but not limited to:

Phishing detection and prevention tools
Cloud security monitoring and incident analysis
Compliance and risk management frameworks

The scope, deliverables, and duration of each engagement may be specified in a separate proposal or work order mutually agreed upon by both parties.

2. Service Commitments

Astraq shall:

Deliver services with reasonable care, skill, and technical competence consistent with industry standards.
Maintain the confidentiality of client data and apply necessary security measures to protect it.
Notify the client of any significant security incidents that may affect the service or its data integrity.

3. Client Responsibilities

You agree to:

Provide accurate and complete information necessary for Astraq to deliver services.
Use Astraq’s products and reports responsibly and only for authorized, lawful purposes.
Ensure that your systems comply with security standards necessary for integration with Astraq’s tools.
Not misuse Astraq’s systems or attempt unauthorized access to any part of our network or infrastructure.

4. Data Ownership and Confidentiality

All data shared by the client remains the sole property of the client.
Astraq may process data solely for the purpose of delivering services, improving performance, and ensuring security.
Both parties agree to maintain confidentiality and not disclose proprietary information without written consent, except as required by law.

5. Payment and Billing

Service fees and payment terms will be specified in the proposal or invoice shared prior to project initiation.
Payments must be made within the stated period. Delays may result in suspension of services until payment is received.

6. Intellectual Property

All software, methodologies, tools, and documentation developed or provided by Astraq remain Astraq’s intellectual property.
The client is granted a limited, non-transferable right to use deliverables strictly for internal use unless otherwise agreed in writing.

7. Limitation of Liability

Astraq shall not be liable for any indirect, incidental, or consequential damages, including loss of data, profits, or business opportunity, arising from the use or inability to use our services.
Astraq’s total liability under this Agreement shall not exceed the total amount paid by the client for the specific service in question.

8. Term and Termination

This Agreement remains in effect until completion of the agreed services or until terminated by either party.
Either party may terminate the Agreement with written notice if:

A material breach is not cured within 15 days of written notification, or
The client fails to meet payment or usage obligations.

Upon termination, all fees due shall become immediately payable.

9. Governing Law and Jurisdiction

This Agreement shall be governed by and construed under the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the competent courts of India.

10. Force Majeure

Astraq shall not be held liable for any delay or failure in performance resulting from causes beyond reasonable control, including natural disasters, cyberattacks, or governmental restrictions.

11. Amendments

Astraq reserves the right to update this Agreement periodically. Any changes will be reflected on this page, and continued use of the Services after such updates constitutes acceptance of the revised terms.

12. Contact

For service-related or contractual inquiries, please contact:
contact@astraq.com
https://www.astraqcyberdefence.com