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Terms of Service

Last updated: June 5, 2026Effective: June 5, 2026

These Terms of Service ("Terms") form a binding agreement between you ("you," the "Customer") and ASTRAQ CYBER DEFENCE PRIVATE LIMITED, CIN U62090PN2025PTC244094, with its registered office in Akola, Maharashtra, India ("AstraQ," "we," "us," or "our"). They govern your access to and use of astraqcyberdefence.com (the "Site") and our products — Phoebe, Athena CTF, Metis Mail, and Morpheus (collectively, the "Services").

By accessing the Site, creating an account, or using any Service, you agree to these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, in which case "you" refers to that entity. If you do not agree, do not use the Services.

1. Definitions

  • Account — a registered account created on a Service.
  • Customer Data — any data, content, or material you or your authorised users submit to, store in, or process through the Services.
  • Order Form — any written or online ordering document referencing these Terms that describes the Services purchased, fees, and term.
  • DPA — the Data Processing Addendum between you and AstraQ governing the processing of personal data.

2. Account & eligibility

To use most Services you must register an Account. You must be at least 18 years old and capable of forming a binding contract. You are responsible for safeguarding your credentials and for all activity that occurs under your Account. Notify us immediately of any unauthorised access at security@astraqcyberdefence.com.

3. The Services & license

Subject to these Terms and timely payment of applicable fees, AstraQ grants you a non-exclusive, non-transferable, non-sublicensable, revocable, limited right during the subscription term to access and use the Services for your internal business purposes.

Specific Services may have additional documentation, plan limits, or product-specific terms posted on their respective pages — those terms are incorporated by reference.

4. Plans, fees & payment

Some Services are offered under tiered plans (e.g., Hobby, Starter, Pro), under custom enterprise agreements, or as fully open-source software. Paid plans are billed in advance on a recurring basis as described on the applicable pricing page or Order Form. Unless otherwise stated, fees are exclusive of taxes (including GST), which you are responsible for.

Fees for usage-based components (e.g., Phoebe seats, sources, or workloads) are calculated based on actual usage and invoiced periodically. We may change pricing for renewal terms by giving at least 30 days' notice prior to renewal.

Except as expressly stated, fees are non-refundable. Late payments bear interest at 1.5% per month or the maximum rate permitted by law, whichever is lower.

5. Acceptable use

You agree not to, and not to permit any user to:

  • Use the Services to violate any applicable law, regulation, or third-party right.
  • Reverse-engineer, decompile, or attempt to derive the source code of the Services, except to the extent expressly permitted by law or by an applicable open-source license.
  • Resell, sublicense, or make the Services available to any third party other than authorised users, except as expressly permitted.
  • Use the Services to transmit malware, spam, or material that is unlawful, infringing, defamatory, or harmful.
  • Attempt to gain unauthorised access to, probe, scan, or test the vulnerability of the Services other than under our published responsible-disclosure policy at /trust.
  • Use the Services to build a competing product or to benchmark for publication without our prior written consent.
  • Use the Services to develop or improve a competing AI/ML model using outputs from the Services.

We may suspend or limit Services if we reasonably believe your use violates this section, threatens the security or integrity of the Services, or risks material harm to AstraQ or others.

6. Customer Data

As between you and AstraQ, you own all rights, title, and interest in your Customer Data. You grant AstraQ a worldwide, royalty-free, non-exclusive license to host, copy, transmit, process, display, and otherwise use Customer Data solely as necessary to provide and improve the Services and to comply with applicable law. We process personal data within Customer Data as described in our Privacy Policy and the DPA.

You represent and warrant that you have all rights, consents, and permissions necessary to provide Customer Data to the Services and to permit our processing as described above.

We do not use Customer Data to train foundation AI models by default. Any opt-in arrangements will be expressly stated and require written agreement.

7. Intellectual property

The Services, including all software, design, text, graphics, logos, and documentation (excluding Customer Data and third-party open-source components), are the exclusive property of AstraQ and its licensors, and are protected by Indian and international intellectual-property laws. We reserve all rights not expressly granted.

You may provide feedback or suggestions about the Services. You grant AstraQ a perpetual, irrevocable, royalty-free license to use such feedback for any purpose without restriction.

8. Open-source components

Certain components of the Services — notably Metis Mail and selected libraries used by other Services — are licensed under open-source licenses. Your use of those components is governed by the applicable open-source license, which prevails over these Terms only with respect to those components.

9. Confidentiality

Each party may disclose business or technical information that is confidential ("Confidential Information"). The receiving party will use the same degree of care to protect Confidential Information as it uses to protect its own confidential information of similar nature (and in no event less than reasonable care), and will not disclose it to any third party except to its employees, contractors, or advisors who are bound by confidentiality obligations and need to know it for the purpose of these Terms.

10. Security

AstraQ maintains an information-security programme certified to ISO/IEC 27001:2022. We implement reasonable administrative, technical, and physical safeguards designed to protect the Services and Customer Data. Full details are available on our Trust & Security page.

11. Warranties & disclaimers

Each party represents that it has the legal power and authority to enter into these Terms. EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising out of course of dealing or usage of trade.

We do not warrant that the Services will be uninterrupted, error-free, or that AI-generated outputs will be accurate. You are responsible for evaluating outputs before relying on them, especially for high-stakes or regulated use.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE GREATER OF (a) THE FEES PAID OR PAYABLE BY YOU TO ASTRAQ FOR THE APPLICABLE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY OR (b) INR 10,000.

Nothing in these Terms limits liability for: (i) gross negligence, wilful misconduct, or fraud; (ii) infringement of the other party's intellectual-property rights; (iii) breach of confidentiality obligations; or (iv) any liability that cannot be limited under applicable law.

13. Indemnification

You will defend, indemnify, and hold harmless AstraQ from and against third-party claims, damages, and reasonable expenses (including reasonable attorneys' fees) arising out of: (a) your Customer Data; (b) your use of the Services in breach of these Terms or applicable law; or (c) your violation of any third-party right. We will defend you against third-party claims that the Services, as provided by us and used in accordance with these Terms, infringe a third party's intellectual-property rights, subject to standard IP-indemnity exclusions and remedies.

14. Term & termination

These Terms apply from the date you first access the Services and continue until terminated. Subscription terms and renewal mechanics are specified in the applicable plan or Order Form. Either party may terminate for the other's material breach not cured within 30 days of written notice. We may suspend or terminate immediately for non-payment, security risk, or violation of Section 5.

Upon termination, your right to access the Services ceases. We will make Customer Data available for export for 30 days following termination, after which we may delete it in accordance with our retention practices.

15. Modifications

We may update these Terms from time to time. Material changes will be notified through the Site, by email, or via the Services at least 30 days in advance where reasonably practicable. Your continued use of the Services after the effective date constitutes acceptance.

16. Governing law & dispute resolution

These Terms are governed by the laws of India, without regard to its conflict-of-laws principles. Subject to the arbitration clause below, the courts at Pune, Maharashtra have exclusive jurisdiction.

Any dispute, controversy, or claim arising out of or relating to these Terms — including the breach, termination, or invalidity thereof — that the parties cannot resolve through good-faith discussion within 30 days will be finally settled by arbitration administered under the Arbitration and Conciliation Act, 1996. The seat of arbitration will be Pune, India; the language will be English; and the tribunal will consist of a sole arbitrator appointed by mutual agreement (or, failing agreement, by the relevant institutional appointing authority).

17. General

  • Entire agreement. These Terms, together with the Privacy Policy, DPA (where applicable), and any Order Forms, constitute the entire agreement between the parties.
  • Severability. If any provision is held unenforceable, the remaining provisions will continue in full force.
  • No waiver. A failure to enforce any right is not a waiver of that right.
  • Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all assets.
  • Force majeure. Neither party will be liable for failure to perform due to causes beyond its reasonable control.
  • Notices. Legal notices to AstraQ must be sent to legal@astraqcyberdefence.com with a copy to our registered office address.

18. Contact

ASTRAQ CYBER DEFENCE PRIVATE LIMITED
CIN: U62090PN2025PTC244094
Akola, Maharashtra, India
General: contact@astraqcyberdefence.com
Legal: legal@astraqcyberdefence.com
Security: security@astraqcyberdefence.com